DISPATCH TIMES

Whilst we maintain a small stock of the most popular jewellery pieces, typically each piece of handmade jewellery is made-to-order and will usually be dispatched within 7-10 working days. However, all pieces will be dispatched as soon as possible. If there is a delay for any other reason we will contact you.

You will be able to keep up-to-date on the progress of your order using a link including with your order confirmation. You will receive confirmation by email once your jewellery has been dispatched.

However, should you urgently need an item for a certain date or special occasion please contact us at rebekahrosejewellery@outlook.com or, alternatively, get in touch via our Instagram, and we will do our utmost to get the item to you by the required date.

DELIVERY

Your order will be sent 1st Class Signed For with Royal Mail. Pieces over £100 will be sent by Special Delivery. This service typically takes 1-2 working days from the date of dispatch.

Gift wrapping is available upon request. If you would like your piece gift wrapped, please contact us for more details.

We currently do not ship outside of the UK.

PACKAGING

Your jewellery will come beautifully presented in a fully recycled and recyclable black card and rose gold foil Rebekah Rose Jewellery gift box.

Your parcel will be posted in a recycled card PIP box.

Items sent to the gift recipient’s address at your request.  Please contact us prior to dispatch.

Each piece of jewellery also comes with detailed care instructions.

RETURNS

Made to order items such as where you choose a gemstone, band style, and a specific ring size are considered to be “customised” and are therefore non-returnable. Please ensure you are 100% certain on ring size before ordering. For help finding out your correct size, please visit our sizing guide page.

DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please CONTACT US within 5 working days and provide an image of the damaged goods. We will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.  We will confirm the return address in writing, once you have contacted us about the fault.

If you suspect a parcel has been damaged in transit, parcels should be opened in the presence of the Courier upon receipt of the goods.  This will allow you to verify that the Goods are contained in the parcel are untampered with and undamaged. Should you fail to do this, and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

All our manufacturing work is covered for up to 6 months from the receipt of your jewellery.  Should a fault occur within this timeframe, please CONTACT US with details of the issue and photos of the fault.

We will then require the piece to be sent to us for inspection.  If it is determined during the inspection that the damage has been caused by accident, neglect or misuse, here will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. 

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids our warranty period.

CANCELLATION POLICY

If you wish to cancel an order placed online at www.rebekahrosejewellery.co.uk that has not yet been dispatched, please email us at rebekahrosejewellery@outlook.com within 14 calendar days of your order date.  Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to CONTACT US to request a refund, then a further 14 days to return the item to us. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions.

Your refund will be processed within 10 calendar days.

The above does not affect your statutory rights.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

 - Bespoke pieces (commission work)

 - Customised pieces (pieces that have been altered from their original design shown online).

 - Earrings due to hygiene reasons.

LATE & LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Royal Mail.

We unfortunately cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered:

This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Rebekah Rose Jewellery cannot be held responsible for goods that are lost or delayed in transit.